The Operations Playbook for leading through Scale

Unlock Systems of Scale!

You don’t need another theory. You need systems that hold under pressure and a roadmap to scale that lasts.

The Scrappy COO isn’t just another operations book. It’s a battle-tested playbook for leaders ready to turn operational chaos into clarity, discipline, and real momentum.

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    From the Author
    "I wrote The Scrappy COO for leaders scaling through hypergrowth and chaos. The ones rebuilding the engine while the car is flying down the road at 100 miles an hour, chasing a destination without a map.

    Decades of leadership, distilled into the field manual I wish someone had handed me. If you're leading through chaos and growth, this was built for you."

    Tisha Hartman

    Santa Clara, CA

    WHO THIS IS FOR:

    •Operators, Chiefs of Staff, and Heads of Operations scaling teams through turbulence, pivots, transformations — and the chaos between

    •Founders ready to step out of the weeds and architect sustainable growth

    •Department leaders (Sales, Product, Customer Success) scaling faster than their systems can handle

    •Strategic advisors and investors guiding companies toward durable execution at scale

    •Builders who value operational systems that survive pressure—not just startup hype

    WHAT YOU GET:

    ✔️ Field-tested frameworks to architect operational scale that holds under pressure
    ✔️ Systems trusted by top operators across startups and high-growth industries
    ✔️ Strategy guides for scaling execution without bloating headcount or losing momentum
    ✔️ Exclusive access to diagnostic tools, workshops, and execution templates
    ✔️ Ongoing insights from The Scrappy COO ecosystem to sharpen your leadership edge